Integra Telecom strives to return proper CSR requests within 24 hours. Requesting carriers or parties should confirm Integra is the current carrier by establishing that all TNs show Integra as the current provider as identified by our name and SPID in NPAC. This process should precede all CSR requests to Integra.
For Qwest resale situations (when the TN has a Qwest SPID, but the end user confirms that the end user is an Integra customer) the CSR should be obtained from Qwest.
The requesting carrier (whether an ILEC, CLEC, Wireless Provider, VoIP Provider, Telecommunications Carrier, etc.), is responsible for ensuring that it has proper authorization(s) from the end user before placing a request with Integra. Integra does not require that the LOA accompany the CSR and LSR requests but the carrier must affirmatively indicate that it has the proper authorization (from the end user and other needed authorization, if any) on CSR and LSR requests, or Integra will reject the request.
For example: Shared Tenant and VoIP service providers must indicate that the provider has been granted all necessary authorization(s) by the end user.
For 3rd Party Non-Telecommunication Carriers (e.g., agents, consultants, or vendors): Integra requires that an LOA from the end user customer accompany the CSR request.
If a dispute or discrepancy arises regarding the proper authorization(s) and/or your authority to act on behalf of the end-user, you are responsible for providing evidence of the authorization as may be requested by Integra.
The Integra Contact and Escalation information is organized by state and includes Integra Telecom operating companies as well as: Eschelon Telecom, Electric Lightwave, OneEighty Communications, UNICOM, Mountain Telecommunications of Arizona and Advance TelCom.
Effective Feb 1, 2011 Integra has implemented a new Graphical User Interface (GUI) to allow partners to request CSR information or submit an LSR request. Each partner will be assigned an Administrator for the GUI interfaces. The Partner Administrator will be responsible for establishing user ids, privileges, and passwords for their company. Administrators need to request access by downloading the Trading Partner Profile Form.
Administrators will return the completed forms to: PortalAccessRequests@Integratelecom.com.
It is recommended for each partner to assign two administrators for their company. Access will be set up within 3 business days of receipt of the completed Trading Partner Profile Form. The Administrator User Guide and the Partner User Guide will be provided with the access information.
As of April 1st, 2011 Integra will no longer accept email or fax CSR or LSR Requests. All transactions will need to be processed through the web portals. The only exception to this process is request for the state of Montana. Montana will continue to use the current manual processes until further notice.
NOTE: As of April 1st, 2011 Integra will no longer accept faxed or emailed LSR Requests. All transactions will need to be processed through the web portal with the exception of requests for the state of Montana. Montana will continue to use the current Manual process until further notice.
For questions or escalations regarding a CSR or LSR request please refer to the CSR/LSR contact download above.
This document will assist in the resolution of various reject reasons for the PORT OUT LSR portal.
For questions or assistance with the Portals please contact: LSRCSR@Integratelecom.com.
CSR Portal
LSR Portal
The LSR form can be downloaded via the following link:
If a Carrier is using their own LSR form the form must meet OBF guidelines, or it will be rejected
The form should be faxed or emailed to the appropriate contact information as identified in the CSR/LSR contact download above.
NOTE: As of April 1st, 2011 Integra will no longer accept faxed or emailed LSR Requests. All transactions will need to be processed through the web portal.
For Simple Port Requests LSRs received after 1pm local time will be considered as having been received the following business day. Non-Simple Port LSRs received after 3pm local time will be considered as having been received the following business day. Complete and accurate LSRs with due dates less than the guidelines published above will be FOC'd with the interval above, unless the expedite field is populated. Expedites will be considered on a case by case basis. LSRs with a due date of more than 30 days out will be rejected.
* These intervals apply unless otherwise defined by inter-company agreements.Integra will make every attempt to meet the original due date requested when the order supplement is received at least 48 hours (2 business days) before the established due date. In the event that Integra is unable to meet the original due date requested, Integra will FOC a new date. If the supplement is received less than 48 hours (2 business days) before the original established due date, use the Interval Guidelines published above to determine the revised due date.
If a Carrier does not port the numbers on the FOC due date, Integra's policy allows carriers to port numbers up to 4 (four) business days after the FOC date, in most cases. If the carrier submits a supplemental LSR with the new due date for the number port, Integra will process the supplement. If the carrier does not send a supplement to the LSR, and has not received a reject or cancellation from Integra within 4 (four) business days of the FOC date, Integra will consider the request canceled and cancel the TN port subscription in NPAC. Integra will require a new LSR to re-establish the port request.
Integra will allow a reasonable amount of supplements to a single request. In the event that it is clear the Carrier requesting the port has no established due date, and a carrier sends multiple supplements to change the due date of a request, Integra may contact the Carrier for additional information or reject the LSR and ask the carrier to submit a new request when it has a firm due date.
All partial LNP requests must be identified as a partial port on the LSR. To indicate a partial migration on the LSR, you can populate the Migration Indicator (MI) field with an A, or provide clear direction of the partial port in the remarks field of the LSR. Not doing so will result in a reject. Integra will disconnect numbers not being ported per your request. Any telephone numbers the submitting Carriers would like disconnected, should be listed in the Remarks section of the LSR, and the submitting Carrier should clearly communicate the request to disconnect the numbers. Any numbers/services not identified as being ported or disconnected will remain with Integra and be billed to the customer from Integra.
The FCC defines Simple Port Requests as follows: "Simple ports are those ports that: (1) do not involve unbundled network elements; (2) involve an account only for a single line; (3) do not include complex switch translations (e.g., Centrex, ISDN, AIN services, remote call forwarding, or multiple services on the loop); and (4) do not include a reseller."
Integra encourages re-use of facilities for analog unbundled loops. The request type on the LSR should be shown as "BB" with an activity of "V".
Integra will only port out working telephone numbers.
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